Understanding the costs associated with payroll services is crucial for UK businesses of all sizes. Primo Payroll offers a variety of packages designed to cater to the diverse needs of micro employers, standard employers, and bureaux and accountants. Here is a breakdown of their pricing and the services provided to ensure you can make an informed decision that suits your business needs.
Primo Payroll prices and fees
| Service Level | User Type | Price | Employees | Employers | Support | Auto Enrolment | Features Group | Payment/Deduction Elements | Payslip Emailing | Bulk Salary Payment | Additional Features |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Essentials Free Plus | Micro Employers | Free | Up to 10 | – | Low priority email | ✓ | Essentials | 5 | 5 | ✕ | ✕ |
| Essentials 25 | Micro Employers | £24.99/year | Up to 10 | – | Email only | ✓ | Essentials | 10 | 10 | ✓ | 7-day trial |
| Essentials 50 | Micro Employers | £49.99/year | Up to 10 | – | Email & Phone | ✓ | Essentials | 10 | 10 | ✓ | 7-day trial |
| Standard | Standard Employers | £0.60/payslip/month | Unlimited | – | Email & Phone | ✓ | Group 1 | Unlimited | ✓ | ✓ | – |
| Professional | Standard Employers | £1.00/payslip/month | Unlimited | – | Email & Phone | ✓ | Group 1 | Unlimited | ✓ | ✓ | Branch, department & job classifications; Reporting across multiple years and tax periods; SSP, SMP, SAP & SPP automation; Import period inputs |
| Enterprise | Standard Employers | £1.20/payslip/month | Unlimited | – | Email & Phone | ✓ | Group 2 | Unlimited | ✓ | ✓ | All Professional features plus employee self-service portal; P6/P9 tax code notifications; Employee communication module |
| Standard | Bureaux & Accountants | £21/month | 25 per employer | 99 | Email only | ✓ | Group 2 | – | – | – | Right to advertisement by Accentra |
| Professional | Bureaux & Accountants | £35/month | Unlimited | 250 | Email only | ✓ | Group 2 | – | – | – | Right to advertisement by Accentra |
| Enterprise | Bureaux & Accountants | £45/month (+ £0.40/payslip/month*) | Unlimited | Unlimited | Telephone, Email, Account Manager | ✓ | Group 3 | – | – | – | Client account management; Employer self-service portal; Employee self-service portal; Client communication module; Client report automation |
Note: Prices and features are based on the provided data tables. It is always recommended to confirm the current details with Primo Payroll directly as prices and offerings may change.
Micro employers
For micro employers, Primo Payroll presents three tiers:
- Essentials Free Plus: This is a free payroll service for employers with up to 10 employees, offering an auto-enrolment module, low-priority email support, essential features, and rights to advertisement by Accentra. It includes payment elements for 5 and deduction elements for 5 but lacks payslip emailing and bulk salary payment facility.
- Essentials 25: At £24.99 per year, this tier provides for up to 10 employees and includes email support, 10 payment and deduction elements, payslip emailing, and bulk salary payment facility. It also offers a 7-day free trial.
- Essentials 50: Priced at £49.99 per year, it extends the offerings of Essentials 25 with additional support options, including phone service.
Standard employers
For standard employers, Primo offers:
- Takes 2 minutes
- Receive quotes to compare
- Easy and no commitment
- Standard: Unlimited employees can be managed for £0.60 per payslip/month, with a minimum billing of £8.00/month. It includes an auto-enrolment module, email and phone support, unlimited payment and deduction elements, payslip emailing, all standard payroll reports, and a bulk salary payment facility.
- Professional: At £1.00 per payslip/month and a minimum of £12.00/month, this package builds on the Standard by adding features such as branch, department and job classifications, and SSP, SMP, SAP & SPP automation, among others.
- Enterprise: For £1.20 per payslip/month and a minimum billing of £16.00/month, you receive all the Professional features plus an employee self-service portal, tax code notifications, and an employee communication module.
Bureaux and accountants
For bureaux and accountants, Primo has tailored services to fit their expansive client management needs:
- Standard: For £21 per month, this tier offers support for 99 employers and 25 employees per employer, including an auto-enrolment module and email support, with essential features for group 2.
- Professional: Priced at £35 per month, this extends to 250 employers with unlimited employees, email support, and the same essential features.
- Enterprise: At £45 per month, plus £0.40 per payslip/month*, it supports unlimited numbers of both users and employees, with comprehensive support including telephone, email, account management, a client report automation feature, and more.
Each tier is designed to scale with the size and complexity of payroll demands. It is essential to assess not only the number of employees and employers you manage but also the level of support and automation you require. Primo Payroll’s tiered structure allows businesses to start with a basic package and upgrade as their needs develop, ensuring that they only pay for what they need, with the flexibility to grow.
FAQ for Primo Payroll
Primo Payroll is a comprehensive payroll service provider offering scalable solutions for businesses of all sizes, including software for managing payroll processes.
You can reach Primo customer service via email or phone, depending on the package you have chosen.
- Give your requirements
- Receive quotes to compare
- Choose a provider or walk away - your choice!
Yes, Primo includes an auto-enrolment module in all its service tiers for micro and standard employers.
Absolutely, Primo offers specific packages tailored for micro employers, such as the Essentials Free Plus.
Primo provides a 30-day free trial for its Standard, Professional, and Enterprise packages.
You would need to check the current integrations on the Primo Payroll website or contact their support for up-to-date information.
Primo offers email and phone support, with the level of support depending on the chosen package.
Primo Payroll’s pricing tables indicate all costs per payslip and minimum monthly billings, ensuring transparency.
Primo adheres to strict data security protocols, but specific measures should be confirmed directly with the provider.
Yes, Primo Payroll’s Enterprise package is designed to handle an unlimited number of employees.
Primo Payroll’s website should be consulted for information on training and onboarding processes.
Primo offers a unique set of features in its packages, such as the client communication module in the Enterprise tier for bureaux and accountants.
You’ll need to check with Primo directly to see if they have launched a mobile app for their services.
Primo is designed with usability in mind, but user experience can vary and it’s best to utilise the trial period to assess this.
Generally, you can upgrade your Primo package as your business grows, but it’s best to confirm the process with their customer service.
Primo Payroll’s higher-tier packages offer various reporting features, which may include customisable options.
Yes, Primo Payroll’s Enterprise package includes P6/P9 tax code notifications, indicating a capability to manage various tax codes.
Primo updates its software to stay in line with the latest HMRC regulations and guidelines.
The specific services of Primo, including end-of-year tax filing, should be confirmed with the provider.
User reviews of Primo can provide insights into their experiences, and it’s advisable to read reviews or testimonials.